Frequently Asked Questions
Everything you need to know about styling your home with Planora Shop.
What is the standard shipping timeframe for furniture and decor?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring freight delivery, please allow up to 14-21 business days for your item to arrive.
Do you offer international shipping?
Currently, Planora Shop ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by location.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made furniture is non-refundable.
Are the materials used in your products eco-friendly?
Planora Shop is committed to sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure safety for both your home and the planet.
What should I do if my order arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage to initiate a free replacement or full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm and Klarna for larger purchases.