Returns & Exchanges
At PLANORA SHOP, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused furniture and decor items. If a product doesn't perfectly fit your space, we are committed to making the return or exchange process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware, instructions, and protective materials are included to prevent damage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing